Damages and Faults
Please check goods before recieving them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of recieving it will result in subsequent claims for damaged goods being refused. Once recieved this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both in the couriers manifest and to the company within 3 days of delivery. Claims cannot be accepted outside these time limits. Packaging must be retained for investigation. Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation.
Laws and Jurisdiction
All dealings between you and this shop will be governed by the laws of England and Wales in the courts of England and Wales shall have exclusive jurisdiction over all matters arising pursuant there to.
We handle all complaints fairly, effectively and confidentially. We will make it our priority to deal with any complaints via email, telephone or letter. Farm Toy is a family business and have very high standards and will do their best to maintain it.
Events beyond our control
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
Returning your unwanted items for a refund or exchange
We always hope that you love what you've ordered from us. But if, for any reason, you don't we'll be happy to refund or exchange any item that is returned in a fully re-saleable condition within 28 days of delivery. You can return your unopened / unwanted item for a refund or exchange, referencing your order number, to the following address:
Please include a brief note to say whether you would like a refund or to exchange the product for a different one. If you would like an exchange and there is a difference in price between the two items we will refund you the difference once we have received your return back, or contact you for an additional payment if the new item is more expensive.
Send us your return using an insured or trackable shipper that is most convenient for you. If using Royal Mail we recommend you obtain proof of postage from your post office. All returns must be securely packaged to avoid any damage in return transit using the original packaging or another box, if you prefer.
Don’t Hesitste to Contact us
If for any reason you need to get in contact with us about your order